“I work on it, not in it.” It runs to your standard without you, and it survives people leaving. What is left is keeping it true, and deciding what to point the business at next.
At this stage, you typically:
It runs to your standard without you in the room.
It survives people leaving, because the way of working is written down.
The open question is whether it travels: a second site, a new team.
You are deciding what to point the business at next.
Where this sits
01DoerGet organised and remove friction.
02GatekeeperStop being the last gate before work goes out.
03TeacherHand over the judgement, not only the task.
04StandardMake it run without you watching.
05ArchitectMake it travel, and choose what is next.
Five stages, from six questions. They are stages, not scores.
Recommended next step
Let us take a closer look.
Thirty minutes with a founder. We look at what already travels, what is still carried by a person, and whether we are any use to you. You get a straight answer either way.
No pressure, and no email needed for the pack. Just a practical conversation about the business and what is possible.
Three things decay quietly.
Nothing here breaks loudly. That is the problem with it.
CorrectionThe day the standard stops being changed is the day it starts being fiction. Nobody announces that day.
OwnershipAt earlier stages you owned it by default. Here it needs a named person with the authority to change it.
ProofThe moment new starters learn by watching a person again, you have quietly slipped back a stage.
The first sign is usually somebody saying “ask Dave, he knows how that one works.”
Stage Architect
Two places we would be useful.
At this stage you are either planning a second site, or making sure the standard on your existing site actually holds. In both cases we help you turn what you know into something repeatable, owned and in use.
01
Before a second site opens
We help you make the parts that matter travel, so the next site does not depend on the same people, in the same room.
Site 01Current
Menu and pricingReady
Supplier processReady
Training materialsReady
Opening checklistReady
Judgement and feel (the standard)Still with a person
Site 02Next
Menu and pricingReady
Supplier processReady
Training materialsReady
Opening checklistReady
Needs to be written down and ownedStill with a person
→The goal is simple: less to explain, less to recreate, and a standard that does not live in one person’s head.
02
Keep the standard alive on your site
We help you turn a written standard into a living record, so when things change someone notices, and you decide what happens next.
The standardv1.0
New customer enquiries
1Assign to the team
2Respond within 2 working days
3If no response, follow up again after 5 days
4Record the outcome
→
Change detected
The team is now following up after 1 working day.
Pulse
A draft update has been prepared.
New customer enquiries (v1.1)
→
Needs you
Make 1-day follow-up the new standard?
ApproveKeep current
You stay in control of what goes live.
→The standard stays in one place, changes are noticed, and you stay in control of what goes live.
At your stage the work is shaped around what you have already built, so we size it on a call rather than off a page. It still starts with your Roadmap: a written plan, with one recommended build and its price.
Tell us what you are planning.
Thirty minutes with a founder. If what you have built does not need us, we will say so, and we would still like to hear how you did it.
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Merytt